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Operator
Assisted Conference Call |
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The business world today requires more time and
energy from its professionals than ever before. Wouldn't it be great to have the personal dedication of an expert
operator to assist you with you conference communications? Our Operator Assisted conference calling service combines
personal touch with our feature-rich conferencing service to make all your calls memorable experiences. Let us
manage the details of your call so you can concentrate on delivering your message.
Pre-Conference Call
- Get everyone on the same page by using our fax/email
broadacast service to disseminate relevant call documents to all participants simultaneously before or after the
conference.
- Make sure only invited participants attend the
conference by issuing a password - an extra measure of security
- Set a formal tone for your call by using music
entry. All participants are placed on music hold until the leader is ready to begin the conference.
- Maintain order during your conference call by having
the operator run the call in lecture mode. Participants' lines are muted during the call to ensure there are no
interruptions.
During-The-Conference call
- Digitally record your conference call on Encore
for future playback and for those who were unable to attend it live. The call is retrievable via a toll free number
for easy 24/7 access.
- For smaller, more formal conference calls, request
the roll call option. An expert operator will conduct a quick roll call before your conference call begins to ensure
that expected participants are on the line.
- Boost participation during your conference call
by using the polling option. Survey participants by asking pre-determined questions and get the results before
the call is over.
- Manage all of the "behind the scene"
issues throughout the call without disturbing participants. Use a communication line during your call to speak
with the lead operator outside of the conference.
- Keypad commands alow you to summon an Operator
(*0), group mute/unmute all lines (*5), mute/umute you line (*6), or lock the conference (*7).
Post-Call
- Learn who dialed into Encore. Information from
participants is captured and transcribed into an Encore Report.
- Keep track of call participants with a Facts Complete-a
handy list of participants' names, companies and on-the-line times.
- Receive a professional transcription of what was
said on your call within a 24-48 hour timeframe.
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